Shopify NDRP: Why You're Enrolled and How to Exit

You open your Shopify admin and every new dispute shows the same status: Resolved. No evidence window, no chance to respond, the full order refunded to the customer and a fee on top. That is the Shopify Network Dispute Resolution Program, or NDRP, and Shopify puts stores in it automatically.

This guide covers why a store gets enrolled in the Shopify network dispute resolution program, what it costs while you are in it, and the exact rule to exit. Everything below comes from Shopify’s Help Center, checked in October 2026.

What is the Shopify Network Dispute Resolution Program?

The NDRP is a Shopify Payments program that resolves customer disputes automatically before they become formal chargebacks. Each new dispute is refunded in full to the customer, you pay a resolution fee per dispute, and the result is final: no evidence, no appeal.

Shopify’s NDRP page frames it as a way to keep chargebacks down. Card networks, not Shopify, set the monitoring requirements that payment processors and merchants must meet, and enrollment is an account action Shopify can take when dispute activity goes beyond them.

Why was my store enrolled in the NDRP?

Shopify reviews accounts regularly and can enroll a store it sees as high risk for disputes. Merchants with an NDRP-inclusive chargeback rate of 1.5% or more over the last 90 days can be enrolled automatically. Stores below a minimum order volume are excluded.

The rate is the part most merchants misread. Shopify’s chargeback page explains that the NDRP-inclusive rate counts standard chargebacks plus disputes resolved automatically through a network program such as Visa Rapid Dispute Resolution (RDR). Winning a dispute doesn’t remove it: the rate is based on disputes filed, not outcomes.

That last rule is why subscription and membership brands get caught. A store can win most of its chargebacks and still cross 1.5%, because forgotten renewals and “I didn’t recognize this charge” disputes keep coming in every month.

What does the NDRP cost you?

Three things, according to Shopify:

1. A fee on every resolved dispute. $15 in the US, £10 in the UK and €15 in most of the EU, on top of the refunded order.

2. A 10% reserve on your Shopify Payments payouts. Shopify can remove it early if you exit the program.

3. More restrictions if the rate stays high. If your 90-day rate is still above 1% after the reserve’s initial end date, Shopify says further reserves or payout holds can follow.

You also lose the option to fight a dispute you would have won. For a brand with real delivery proof, that is revenue handed back by default.

How do you exit the Shopify NDRP?

Your NDRP-inclusive chargeback rate over the last 90 days must drop below 1.00% and stay there for 30 consecutive days, while you keep processing payments on Shopify Payments. Stores suspended or terminated from Shopify Payments may not be eligible to exit.

You can track the rate in the chargeback rate report under Analytics in your Shopify admin; Shopify’s default rate there already includes NDRP-resolved disputes. Because the window is 90 days, a bad month stays in the number for three months. Getting out is about stopping new disputes, not about winning old ones.

How do subscription brands bring the rate down?

1. Send a reminder before every renewal. Shopify lists billing notifications and renewal reminders as evidence for “subscription canceled” disputes. The same reminder gives a customer who forgot the chance to cancel before the charge, instead of disputing it after.

2. Make cancelling easier than calling the bank. A customer who can cancel in two clicks has no reason to dispute.

3. Use a billing descriptor customers recognize. Your brand name, not a parent company.

4. Catch disputes at the alert stage. Visa and Mastercard issuer alerts let you refund before a formal chargeback lands. Ask Shopify how each resolution path is counted in your rate, since RDR resolutions are included.

Subscribfy’s chargeback prevention matches Visa and Mastercard alerts to the right Shopify order, applies your refund rules automatically and shows live month-to-date Visa and Mastercard rates in a Shopify dashboard. It intercepts 95% of disputes early. For the alert side, see Ethoca and Verifi chargeback alerts; for the card network thresholds, see Visa VAMP explained.

Enrolled in the NDRP or close to 1.5%? Bring your chargeback rate report to a 30-minute call. We’ll show which disputes alerts would have caught and how fast your 90-day rate can come down. Book a call with Subscribfy.

Frequently asked questions

Can I submit evidence for a dispute resolved through the NDRP?

No. NDRP disputes are handled before they become formal chargebacks, so there is no evidence window, and the result can’t be appealed or reversed through Shopify.

How do I know a dispute went through the NDRP?

It shows the Resolved status in your Shopify admin. In Orders, filter by chargeback and dispute status and select Resolved, and check the resolution fee on the order.

Does the NDRP still apply if I leave Shopify Payments?

Shopify says a store removed from Shopify Payments can still be enrolled after a review of past transactions, for disputes on orders processed through Shopify Payments before termination. Disputes on later orders follow the normal chargeback process.

Want to get your dispute rate under control before Black Friday? Book a 30-minute strategy call and bring your last 90 days of disputes.